Refund and Returns Policy

At Himarock, your satisfaction is our priority. We strive to deliver high-quality pink salt, marble, and related products. However, if you are not completely satisfied with your purchase, we’re here to help.

1. Returns

Eligibility:

You may request a return within 7 days of receiving your order.
To be eligible, the item must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by a receipt or proof of purchase

Non-Returnable Items:

Used or damaged products not caused by our shipping process
Custom or made-to-order marble items
Perishable goods like edible pink salt (unless damaged or expired upon arrival)
Items on sale or purchased with special discount codes (non-refundable)

2. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

Please contact us within 48 hours of delivery
Provide photos of the product and packaging
We will arrange for a replacement or full refund (including shipping charges)

3. Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved:

A refund will be processed to your original payment method within 5–10 business days
Shipping fees (if applicable) are non-refundable unless the return is due to our error

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or wrong
We recommend using a trackable shipping method
We are not responsible for returns lost in transit